Project Tickets
wbTeamPro provides the ability to link WHMCS Support Tickets with Projects. Support Ticket relationships are created and managed from within the existing WHMCS Support Tickets view. From the Support Tickets view you will find a new "Projects" tab added to the tab bar from which you can select what project to connect with the active ticket. When creating new tickets, you will first need to save the ticket before creating the Project relationship.
The management of support tickets is performed from within the Client Profile, a Project display, or from the top-level Project Management console where all related support tickets can be viewed. When viewing support tickets from within a Client Profile or Project display, the list of tickets will automatically truncate to show only support tickets associated with the respective Client or Project.
Support ticket to Project relationships are independant of Client relationships, meaning that the client originating the support ticket DOES NOT need to match the client associated with a project in order for a Project to Ticket relationship to be created.
From within the Clients Profile there are two unique Support Ticket listings available. The Project > Tickets tab displays tickets that are associated with the client project, while the general Tickets tab displays all tickets associated with the client, regardless of their project association.
